3vk Privacy Policy
This document provides a full description of how your personal information is collected, processed, and kept safe on the 3vk platform.
Table of Contents
1. Introduction and Scope
3vk (referred to herein as "we", "our", or "the platform") operates a safe and reliable online entertainment platform for users in Bangladesh. By using our website https://3vk.cam you agree to this privacy policy.
This privacy policy ("Policy") describes how 3vk collects, uses, stores, and where necessary shares with third parties the personal information ("data") of our users. This policy applies to our website, mobile-optimized version, and all related services.
Protecting your privacy is one of our top priorities. We always respect your personal information and never use it unnecessarily under any circumstances. You have full rights over your data, and in this policy we have clearly described those rights.
2. What Information We Collect
When you register and use services on 3vk, we may collect the following types of information:
2.1 Information You Provide Directly
When you create an account or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- Password (stored in encrypted form)
- National ID or passport number (to verify identity and ensure responsible gaming)
- Financial information: bKash / Nagad / Rocket / Upay number or bank account details (for transactions only)
2.2 Information Collected Automatically
When you use our website, the following information may be collected automatically through technical means:
- IP address and device information
- Browser type and version
- Operating system
- Logs of your activity on the platform (login time, game history, transaction records)
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, payment processors (such as bKash, Nagad, Rocket, Upay, or banks) may share limited transaction verification information with us. This information is used solely for the purpose of completing and verifying transactions.
3. How We Use Your Information
3vk uses your information only for the following legitimate and transparent purposes:
- Account management: Creating, verifying, and maintaining your account.
- Service delivery: Operating slots, fishing games, live casino, and sports betting services.
- Financial transactions: Processing deposits and withdrawals; ensuring a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.
- Bonuses and promotions: Providing and tracking welcome bonuses and other offers.
- Security and fraud prevention: Ensuring account security and detecting unlawful activity.
- Responsible gaming: Age verification (21+ policy) and identifying problematic gaming behaviour.
- Customer support: Providing 24/7 live chat support to resolve your issues.
- Legal obligations: Complying with applicable laws and regulations.
- Service improvement: Analysing user experience and improving platform quality.
We do not sell your information to any third party for marketing or promotional communications.
4. Data Storage and Security
3vk applies industry-standard technical and organisational measures to ensure the security of your data.
4.1 Technical Security
- All data transmissions are secured by SSL/TLS encryption.
- Passwords are always stored using strong hashing algorithms.
- Financial information is collected and processed on PCI-DSS compliant systems.
- Regular security audits and vulnerability assessments are conducted.
- Access control measures ensure that only authorised personnel can access your information.
4.2 Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or for as long as required to meet legal obligations. Financial transaction records may be retained for the period required for audit and legal purposes even after an account is closed.
4.3 Response to a Data Breach
If a data breach occurs and it affects your personal information, we will notify you as quickly as possible and take the necessary protective measures.
5. Sharing Information with Third Parties
3vk never sells or rents your personal information. However, limited information may be shared in the following cases to operate the service:
- Payment processors: bKash, Nagad, Rocket, Upay, and banks are provided only the information needed to complete transactions. Deposits require a minimum of ৳100 and withdrawals a minimum of ৳1,000 — these transactions are generally processed within 5-30 minutes.
- Game providers: Our game partners including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, and Ezugi may receive limited session data to provide technical services.
- Technology service providers: Companies that manage hosting, security, and analytics services may access limited data under contractually bound confidentiality terms.
- Legal requirements: Information necessary to comply with a court order or applicable legal obligations may be provided to the relevant authorities.
Third parties are given only the amount of information required to complete their specific task — nothing more.
6. Cookies and Tracking Technologies
The 3vk website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential cookies: Required for the basic functionality of the platform — login sessions, security tokens.
- Functional cookies: To remember your preferences, such as language selection and balance display settings.
- Analytical cookies: To analyse platform usage statistics, which helps us improve our services.
6.2 Cookie Controls
You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly.
7. Your Rights
You have the following rights over your personal information. To exercise these rights, email us at [email protected].
You have the right to know what information we have collected about you and to receive a copy of that information.
You have the right to request correction of any incomplete or inaccurate information held about you.
In certain circumstances you have the right to request deletion of your personal information, except for information required to meet legal obligations.
In certain circumstances you have the right to request that processing of your information be restricted.
You have the right to receive the information you have provided in a structured and machine-readable format.
You have the right to object to the processing of your information, particularly where it is used for marketing purposes.
After receiving a request we will respond as quickly as possible, generally within 30 days. In some cases we may need to verify your identity.
8. Protection of Minors
The 3vk platform is for users aged 21 and above only ("21+ age policy"). We do not intentionally collect any personal information from minors.
An age verification process is carried out at the time of registration. If we become aware that we have collected information from a minor, that information will be deleted immediately and the associated account will be closed.
If you are aware that a minor is using our platform, please let us know at [email protected].
For more information on responsible gaming, please visit our Responsible Gaming page.
9. Policy Changes and Contact
9.1 Policy Changes
3vk reserves the right to review and update this privacy policy from time to time. For any significant changes we will publish a new date on this page and, where applicable, notify you by email.
Continuing to use the platform after an updated policy is published will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.
9.2 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We always take your privacy concerns seriously and aim to respond promptly.
To learn about our full terms of service, please read the Terms and Conditions page. To find out more about 3vk's services, visit the About Us page. For answers to general questions, visit our FAQ section.
Have more questions?
Our 24/7 support team is always here for you. Chat with us live in Bengali.
Support hours: 24/7 (BST, UTC+6)